Refund policy

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns

We accept returns within 14 days of delivery for specific reasons, such as:
• Damaged items
• Defective products
• Incorrect items received

To be eligible for a return:
• The item must be unused, in the same condition as received
• It must be in the original packaging with tags (if applicable)
• You must provide a receipt or proof of purchase
• You must contact us within 3 days of delivery with photo or video evidence

Important:
• Do not return any item without contacting us first.
• Unauthorized returns will not be accepted or refunded.

To start a return, contact us at:
📧 contract@parvezltd.com
Return Shipping
• We offer free return shipping only if the item is defective, damaged, or incorrect.
• If the return is due to other reasons (such as buyer’s remorse, wrong size/color ordered), the customer is responsible for return shipping costs.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care goods (e.g., beauty products)
• Hazardous materials or flammable liquids/gases

Note: We cannot accept returns for sale items or gift cards.
Exchanges

The best way to get the item you want is to place a new order after your return is accepted. We do not process direct exchanges.
European Union 14-Day Cooling-Off Period

If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under EU consumer protection laws.

To qualify:
• The item must be in unused, original condition with tags and packaging
• You must provide proof of purchase
Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note:
• Your bank or credit card company may take additional time to post the refund.
• If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at 📧 contract@parvezltd.com